Connected Intelligence for business communication

Every business conversation, connected

Voice, IVR, WhatsApp and SMS on one platform — with the CRM, automation and analytics behind them. Launch in minutes, answer everything that comes back, and see exactly what it earned you.

  • 7-day free trial
  • No credit card required
  • Pay only for what you use

Our happy customers

Trusted by teams that cannot miss a call

From national fuel retail and pharma to fast-moving IoT startups — running their voice, WhatsApp and SMS on CloudShope.

Hindustan Petroleum
ITC Limited
Tata Health
Glidec
Feather Sleep
Vodafone
Marico
ANTAR IoT
Cipla

The platform

One platform, end to end

Reach customers, answer what comes back, connect the right agent, and know what every conversation was worth — without stitching five vendors together.

  1. Reach
  2. Respond
  3. Connect
  4. Track
  5. Scale

Reach everyone,
in minutes

Launch a voice, SMS or WhatsApp campaign to lakhs of customers from one screen. Upload your list, pick a recording or template, schedule it — and watch delivery land in real time instead of waiting on a report the next morning.

Included

  • Bulk Voice Calls
  • Bulk SMS
  • WhatsApp Business
  • Missed Call
A WhatsApp conversation where a shopper asks for a phone with a good camera and is sent a product card to buy from.
  1. Reach
  2. Respond
  3. Connect
  4. Track
  5. Scale

Answer every call,
day or night

A toll-free number and a multi-level IVR mean nobody waits on hold for a human who is already busy. Callers self-serve for balances, tracking and renewals, and reach a person the moment they actually need one.

Included

  • IVR Solution
  • Toll-Free Number
  • Call Centre Solution
A caller moving through an IVR menu and reaching the right team without waiting on hold.
  1. Reach
  2. Respond
  3. Connect
  4. Track
  5. Scale

Put agents on calls,
not on hold

Predictive, preview and sequential dialing keep your team talking instead of dialing. Click-to-call turns a web visitor into a live conversation, and call masking connects both sides without either number being exposed.

Included

  • Auto Dialer
  • Click to Call
  • Call Masking
  • App to App
An agent and a customer connected on a call through a masked number.
  1. Reach
  2. Respond
  3. Connect
  4. Track
  5. Scale

Know what happened,
on every call

Recordings, dispositions and outcomes attach themselves to the customer record automatically. Your CRM stops being a data-entry chore and starts being the reason the next conversation goes better than the last.

Included

  • CRM
  • Call Recording
  • Reports & Analytics
A CRM record showing lead insights, a deal worth ten lakh rupees and a 96 per cent win ratio.
  1. Reach
  2. Respond
  3. Connect
  4. Track
  5. Scale

Grow the volume,
not the overhead

One wallet, one set of credits, one API across every channel. Add a service when you need it, top up when you run low, and never rebuild an integration because the business outgrew the plan it started on.

Included

  • Unified Wallet
  • REST APIs
  • Webhooks
One wallet and one set of credits powering voice, SMS and WhatsApp together.

The building blocks of customer communication

Take the channels you need today and add the rest when you are ready. Every block runs on the same numbers, the same wallet and the same customer record.

Most popular

IVR & Missed Call

Answer every call with a menu that routes to the right team, and turn a missed call into a lead the moment it rings.

Explore IVR

Voice Calls & DID

Record a message once and deliver it to your whole list, with text-to-speech, scheduling and a reserved caller ID your customers recognise.

Explore voice calls

Dialer, CTC & Outbound

Dial through a lead list without manual dialling — predictive, progressive and preview modes, click-to-call from the CRM, and live agent transfer.

Explore the dialer

WhatsApp Business

Send notifications, run campaigns and hold two-way conversations on the channel your customers already have open.

Start on WhatsApp
New

AI Agents

Let an AI agent handle routine calls and chats end to end, and hand over to a human the moment the conversation needs one.

Automate with AI

CRM & Analytics

Every call, message and outcome on a single customer record, with the reports that show what each conversation was worth.

Connect your data

Workflow Automation

Chain the channels together: a missed call triggers a WhatsApp, an unanswered message assigns an agent, and nobody has to remember to follow up.

Build a workflow

Email & Bulk SMS

Reach a whole list at once on either channel — DLT-registered SMS templates and designed email campaigns, with delivery and engagement reporting on every send.

Send a campaign

Coming soon

Every capability, behind one API

The CloudShope SDK for Next.js is in development. Everything the dashboard does, your code will do too — place a call, send a WhatsApp message, read the delivery report, from your own app.

Get early access
// npm install @cloudshope/sdk
import { CloudShope } from "@cloudshope/sdk";

// Create credentials in Console → Developers. The SDK exchanges them
// for a short-lived access token and refreshes it for you.
const cloudshope = new CloudShope({
  clientId: process.env.CLOUDSHOPE_CLIENT_ID,
  clientSecret: process.env.CLOUDSHOPE_CLIENT_SECRET,
});

// app/api/notify/route.ts
export async function POST(request: Request) {
  const { to } = await request.json();

  const message = await cloudshope.whatsapp.messages.create(
    {
      to,
      template_id: "tpl_8241097",
      variables: { name: "Arjun", order_id: "SO-4417" },
    },
    { idempotencyKey: crypto.randomUUID() },
  );

  return Response.json({ message_id: message.id });
}