Connected Intelligence for business communication
Every business conversation, connected
Voice, IVR, WhatsApp and SMS on one platform — with the CRM, automation and analytics behind them. Launch in minutes, answer everything that comes back, and see exactly what it earned you.
- 7-day free trial
- No credit card required
- Pay only for what you use
Our happy customers
Trusted by teams that cannot miss a call
From national fuel retail and pharma to fast-moving IoT startups — running their voice, WhatsApp and SMS on CloudShope.
Hindustan Petroleum
ITC Limited
Tata Health
Glidec
Feather Sleep
Vodafone
ANTAR IoTThe platform
One platform, end to end
Reach customers, answer what comes back, connect the right agent, and know what every conversation was worth — without stitching five vendors together.
- Reach
- Respond
- Connect
- Track
- Scale
Reach everyone,
in minutes
Launch a voice, SMS or WhatsApp campaign to lakhs of customers from one screen. Upload your list, pick a recording or template, schedule it — and watch delivery land in real time instead of waiting on a report the next morning.
Included
- Bulk Voice Calls
- Bulk SMS
- WhatsApp Business
- Missed Call

- Reach
- Respond
- Connect
- Track
- Scale
Answer every call,
day or night
A toll-free number and a multi-level IVR mean nobody waits on hold for a human who is already busy. Callers self-serve for balances, tracking and renewals, and reach a person the moment they actually need one.
Included
- IVR Solution
- Toll-Free Number
- Call Centre Solution

- Reach
- Respond
- Connect
- Track
- Scale
Put agents on calls,
not on hold
Predictive, preview and sequential dialing keep your team talking instead of dialing. Click-to-call turns a web visitor into a live conversation, and call masking connects both sides without either number being exposed.
Included
- Auto Dialer
- Click to Call
- Call Masking
- App to App

- Reach
- Respond
- Connect
- Track
- Scale
Know what happened,
on every call
Recordings, dispositions and outcomes attach themselves to the customer record automatically. Your CRM stops being a data-entry chore and starts being the reason the next conversation goes better than the last.
Included
- CRM
- Call Recording
- Reports & Analytics

- Reach
- Respond
- Connect
- Track
- Scale
Grow the volume,
not the overhead
One wallet, one set of credits, one API across every channel. Add a service when you need it, top up when you run low, and never rebuild an integration because the business outgrew the plan it started on.
Included
- Unified Wallet
- REST APIs
- Webhooks

The building blocks of customer communication
Take the channels you need today and add the rest when you are ready. Every block runs on the same numbers, the same wallet and the same customer record.
“I need help with the order I placed yesterday.”
IVR menu
- 1Check my order
- 2Talk to support
- 3Something else
IVR & Missed Call
Answer every call with a menu that routes to the right team, and turn a missed call into a lead the moment it rings.
Explore IVR“Your order ships today. Press 1 to speak to us.”
Voice Calls & DID
Record a message once and deliver it to your whole list, with text-to-speech, scheduling and a reserved caller ID your customers recognise.
Explore voice callsAnita Rao
Connected · agent 04
Dialer, CTC & Outbound
Dial through a lead list without manual dialling — predictive, progressive and preview modes, click-to-call from the CRM, and live agent transfer.
Explore the dialerYour order is out for delivery and will arrive today between 4 and 6 pm.
Track my order
Talk to an agent
WhatsApp Business
Send notifications, run campaigns and hold two-way conversations on the channel your customers already have open.
Start on WhatsAppPriya Sharma
Customer since 2023
Activity
Call with AI agent
Customer asked to upgrade their plan.
AI agent
Plan changed, invoice raised.
WhatsApp
Confirmation sent, human agent looped in.
AI Agents
Let an AI agent handle routine calls and chats end to end, and hand over to a human the moment the conversation needs one.
Automate with AIArjun Verma
arjun@example.in
- Last call
- 2 min ago
- Calls this month
- 9
- WhatsApp replies
- 4
CRM & Analytics
Every call, message and outcome on a single customer record, with the reports that show what each conversation was worth.
Connect your dataWorkflow Automation
Chain the channels together: a missed call triggers a WhatsApp, an unanswered message assigns an agent, and nobody has to remember to follow up.
Build a workflowDear {name}, your OTP is {otp}.
Your October statement is ready
Email · to 4,820 contacts
Email & Bulk SMS
Reach a whole list at once on either channel — DLT-registered SMS templates and designed email campaigns, with delivery and engagement reporting on every send.
Send a campaignComing soon
Every capability, behind one API
The CloudShope SDK for Next.js is in development. Everything the dashboard does, your code will do too — place a call, send a WhatsApp message, read the delivery report, from your own app.
// npm install @cloudshope/sdk import { CloudShope } from "@cloudshope/sdk"; // Create credentials in Console → Developers. The SDK exchanges them // for a short-lived access token and refreshes it for you. const cloudshope = new CloudShope({ clientId: process.env.CLOUDSHOPE_CLIENT_ID, clientSecret: process.env.CLOUDSHOPE_CLIENT_SECRET, }); // app/api/notify/route.ts export async function POST(request: Request) { const { to } = await request.json(); const message = await cloudshope.whatsapp.messages.create( { to, template_id: "tpl_8241097", variables: { name: "Arjun", order_id: "SO-4417" }, }, { idempotencyKey: crypto.randomUUID() }, ); return Response.json({ message_id: message.id }); }
