Voice Calls & DID
Record it once. Every one of them hears it.
Record the message, upload the numbers, press send. A pre-recorded voice call reaches your whole list — from a caller ID they recognise, in the language they speak.
7-day free trial · No credit card required
At a glance
Pre-recorded and text-to-speech voice broadcasts to mobile and landline numbers, sent from a reserved caller ID or DID. Schedule a campaign for a future date, transfer an interested listener to a live agent, and read the outcome of every number in the list.
- Outbound IVR with agent transfer
- Smart voice call
- Extension-based voice call
Two channels, kept separate
They share a contact list and an account, but they are different products with different rules — so here is each one on its own.
01
Bulk Voice Call
The broadcast itself. Upload a wav or mp3 clip and a list of numbers, and the calls go out from your panel — no dialling, no agents needed to place them.
Order and renewal reminders
Prompt a reorder before the customer runs out.
Political campaigns
Broadcast to a constituency, with volunteer messaging and ballot notices.
Educational notices
Route changes, meeting calls and surveys to parents and staff.
Financial services
Payment, statement and policy reminders at scale.
What you get
- Automated callsRecorded voice interaction with no human placing the call.
- wav and mp3 clipsUpload the audio you already have, in either format.
- Scheduling and reschedulingSet a future date and time, and move it if plans change.
- Wait for voiceHold the message until the person actually speaks, so it is not played to a ringtone.
- Answered and transactional routingSeparate handling for answered calls and transactional sends.
02
Reserved DID & Caller ID
The number your call arrives from. A reserved caller ID your customers recognise, and direct numbers you can hand to individual people without a physical line each.
One number per campaign
Tell responses apart without asking the caller.
Direct numbers for staff
A dedicated number per person, no extra lines.
Recognisable outbound
The same number every time, so it is not screened.
What you get
- Reserve a caller IDBroadcast your automated messages from a number that is yours.
- Reserve a DIDAssign direct numbers to specific people without multiple physical lines.
- Extension-based callsShare a few lines across many staff, since not everyone dials at once.
- Real-time agent transferPress a key during the broadcast and reach a live agent.
03
Text to Speech
No studio, no re-recording. Type the message and it is spoken — useful when the wording changes per campaign, or per recipient.
Message changes often
Edit the text instead of booking a recording.
Personalised broadcasts
A name, an amount or a date that differs per number.
Multiple languages
One campaign, more than one spoken language.
What you get
- Typed input, spoken outputThe text you enter is converted to speech automatically.
- Mix with recorded clipsUse a recorded intro and a spoken variable section.
What they share
Market research
Collect demographics, attitudes and preferences without a call centre.
Customer service
Proactive notices before the customer has to ring you.
Advertising and marketing
Reach a wide audience in one broadcast.
Feedback and surveys
Gather keypress responses and report on them.
Voice Calls & DID features
Everything included on every paid plan unless noted.
Outbound IVR with agent transfer
Broadcast a message and connect an interested listener to a live agent.
Smart voice call
A call queue that connects customers to whichever agent is free.
Extension-based voice call
Share a few lines among many staff.
Simple voice call
The plain broadcast, when nothing more is needed.
On-extension SMS
Alert an agent by SMS when a call is missed or unanswered.
On-extension WhatsApp
The same alert on WhatsApp instead.
On-answered SMS
Notify the agent when the customer does pick up.
On-extension lead
A keypress during the broadcast creates a lead.
Call back
Ring back a caller you missed, automatically.
Voice and campaign APIs
Place calls and schedule campaigns from your own systems.
Per-number reporting
Answered, unanswered and keypress outcome on every number in the list.
CRM write-back
Every call lands on the contact it belongs to.
Voice Calls & DID pricing
You pay for what you use, from a wallet you top up when you choose. No monthly minimum, no plan to outgrow, and nothing expires. All prices exclude GST.
Build your balance
Top up only what you will use. Each has its own balance, there is no monthly minimum, and nothing expires.
- Rates are being set up. Talk to us and we will price it for you.
- Pick what you need and how much on the next screen. GST is added and shown before you pay.
Add-on
Truecaller Verified
Your business name on the call instead of an unknown number. Register a number you already have and we submit it to Truecaller for you.
- Your business name shows on the recipient's handset
- Works on a number you already own — no new number needed
- No monthly or yearly subscription: you buy Truecaller credits
- Track every request, and why one was declined, from your dashboard
How it is charged
Truecaller Verified pricing on request
- 1Buy creditsTop up your Truecaller balance. There is no recurring plan to keep.
- 2Register a numberWe submit your business to Truecaller. They review and decide.
- 3Credits spend per callOnce approved, each call on that number costs Truecaller credits.
Truecaller reviews every registration and decides. Approval is not immediate and is not guaranteed.
How payment works
- 1. Pick a plan and confirm your details. GST is calculated from your registered state.
- 2. Pay securely through Razorpay — UPI, cards, net banking or wallets. CloudShope never sees your card details.
- 3. Your account is activated automatically once payment is confirmed, and your GST invoice is issued.
FAQ
A pre-recorded message sent to customers by telephone. It is a simple and effective way to reach a large number of people quickly — you record once, upload the list, and the calls go out from your panel.
wav and mp3. You can also skip the recording entirely and type the message instead — text to speech converts it for you, which is the easier option when the wording changes between campaigns.
Yes. Set a date and time when you create the campaign and it is queued until then; a campaign scheduled for the future is not dialled immediately. You can reschedule it before it starts.
A reserved caller ID is the number your broadcasts go out from, so recipients see a number they recognise rather than an unknown one. A DID is a direct number you can hand to a specific person or team, without needing a separate physical line for each of them.
Every service has its own independent 7-day trial with trial credits included. Starting a trial on one service does not use up your trial on another. No card is required.
A one-time charge covering number provisioning, DLT and account setup on the service you buy. It is billed once per service, on your first purchase of it, and appears as a separate line on your GST invoice.
Payments are processed by Razorpay — UPI, cards, net banking and wallets. CloudShope never sees or stores your card details. A GST invoice is issued automatically once payment is confirmed.
No. Prices are exclusive of GST, which is added at checkout at the applicable rate and split as CGST + SGST or IGST based on your registered state.
It is not a monthly or yearly plan. You buy Truecaller credits, and a credit is deducted for each call that goes out on a verified number — nothing is charged while a number sits unused. Registering a number submits your business to Truecaller, who review it and decide; approval is not immediate and is not guaranteed. A verification stays live until its term ends, after which you renew it like any other purchase.
Try Voice Calls & DID free for 7 days
Every service has its own independent trial. No credit card required.