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AI Agents
An agent that answers the call, and one that answers the chat
Two agents, one brain. They resolve the everyday requests end to end, summarise what was said while it is still being said, and hand to a human the moment the conversation needs one.
7-day free trial · No credit card required
At a glance
Natural-language handling on voice and chat, with live call summaries, configurable escalation, and every interaction written to the same customer record your team already uses.
- Summaries as it happens
- Escalation you control
- Nothing invented
What is Artificial Intelligence?
Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems. Specific applications of AI include expert systems, natural language processing, speech recognition and machine vision.
How it works
Make your contact Artificial Intelligence enabled and your customers happy.
1
Agent for call managing
You have a contact centre with several trained agents who are happy to manage your calls.
2
Save your resource cost
Your agents make / attend several thousand incoming / outgoing calls a day as compared to a human.
3
Easy interpretation
The communication over the calls is repeated in nature. Each call requires an agent to interpret the intent of the response provided by a human, e.g. 'Yes', 'No', etc.
How AI Solutions benefits business?
Here are the benefits for the betterment of your business.
Be available anytime anywhere
Connect with your customers from any region at any time-zone, give them a 24x7 facility.
Offer explicit customer experience
Introduce simple communication ways to your customers to let them reach you through their preferred channel of engagement.
Reliable
Enabling enterprise-grade security and highest up-time reliability for businesses.
Scalable
Expand your business at ease on a smart technology platform without any limitations.
Easy integration
Integrate the voice solutions into your existing CRMs and run your business as usual.
Quality calls
High quality and consistent calling is enabled by CloudShope.
Management cost
Minimal supervision required due to reduced workforce. Hire high quality workforce.
Reduce cost
Reduce your cost of operation with CloudShope up to 50%.
Enable an advanced AI-based solution
Speech analytics
The Speech Analytics platform lets you build an easy-to-use application and helps you get closer towards your customer intent empathy basis sentiment analysis. Analyze phone calls quickly and accurately through speech to text transcription.
Chat bot / voice bot
Automate conversations for support, lead generation and more with ChatBots and VoiceBots. Built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant and Alexa.
Text to speech
Text-To-Speech (TTS) software enables written texts to be converted into a speech format. The advancement in voice recognition technology empowers TTS to have a more human-like sound to offer instant human gratification via greetings on IVR calls.
AI enabled telephone bot
AI Telephony is beneficial for you. Replace your agent and reduce your cost up to 50%.
Voice agent
AI enabled telephone bot for automated phone calls
AI Telephony is beneficial for you. Replace your agent and reduce your cost up to 50%.
- It hears the wordsSpeech to text transcription turns the call into something the agent can read while it is still happening.
- It works out the intentEach call requires an agent to interpret the intent of the response provided by a human — that is the part this does on its own.
- It answers in a voiceText-to-speech turns the reply back into speech, so the caller hears an answer rather than a menu.
AI agent · on a call
00:14
- Hi — I want to check where my order is.
- Of course. Could I take the order number?
- It's 4 8 2 9 1.
- That one shipped this morning and is out for delivery today.
- IntentOrder status
- LanguageEnglish
- HandoverNot needed
Chat & WhatsApp agent
Why us?
Engage your audience with WhatsApp — free messages to subscribers within 24 hours of receiving their message.
No API setup cost
We help you in setting up your WhatsApp business API account from Facebook without any costs.
No integration cost
We will integrate your WhatsApp business API to the chatbot and make it functional.
No bot setup cost
We will help you in creating a working chatbot without any charges up to 10 questions in the bot flow.
Chat & WhatsApp agent
Features for creating and sending WhatsApp messages
Subscription widgets
Add a widget to your website so you can stay connected with visitors via WhatsApp. To grow your contact list, you can also send an email or SMS to an existing list of subscribers and ask them to subscribe to WhatsApp messages.
Drag and drop editor for creating chatbots
Create triggers, set up auto-replies, and organize the conversational logic of your chatbot. You can build an effective sales funnel with an auto-reply flow for your subscribers.
Message templates
Use message templates to facilitate a conversation with users. CloudShope provides pre-designed message templates, aligned with WhatsApp's guidelines, that are suitable for any business. You can start sending messages immediately after connecting the service.
Chats with subscribers
When a user initiates a chat with you on WhatsApp, you can continue the conversation with them for free within 24 hours of receiving their first message.
Analytics
Monitor the number of sent, delivered, and opened messages. This information will help you improve the results of your campaigns by changing the copy and sending time of your messages to meet your audience's desires.
API
CloudShope provides an open API, through which you can integrate a WhatsApp channel into your CRM, analytics system, or other project.
Chat & WhatsApp agent
Automate conversations with your customers
Start using WhatsApp for your business.
Win user engagement
Subscribers are more likely to open triggered messages from your bot compared to bulk campaigns.
Converts leads with ease
Convert leads into customers by sending valuable content in your automated flows.
Get customer feedback
Build a better product or service by getting reviews from your customers.
24/7 support
Create live chats to provide support and speedy answers 24/7.
Chat & WhatsApp agent
Send WhatsApp messages with the CloudShope API
Onboarding support
To use the WhatsApp Business API, you must first verify your business account. Be sure that we'll consult and help you while connecting to WhatsApp.
Omnichannel communication
You can also send messages to Facebook Messenger, Telegram, and communicate with your customers through email, SMS campaigns, and web push notifications.
Official connection method
WhatsApp blocks users who connect using unauthorized methods. Connection via an official channel, like CloudShope, ensures that you'll be up and running without issue.
No setup fees
You only pay for the number of messages sent. You don't need to pay any setup or installation charges!
Chat & WhatsApp agent
Key features of CloudShope's chat product
Role-based messaging access
Let all your team members / departments communicate using a single WhatsApp number, with well-defined agent layering so that agents do not face other agents' chats / leads assigned.
Collaborator for productive engagement
Use the Collaborator feature to avoid silos, break down the walls of various departments and get work done effortlessly. You can tag colleagues, take notes and resolve issues live without interfering with customers. Collaborators can view and send messages on your behalf and can keep close monitoring if required.
Cloud telephony integration
In order to manage all incoming and outgoing communications including voice, text and even chat all within one platform, it is necessary to integrate with cloud telephony. Control the inflow and outflow without breaking the line of record files.
CRM integration: inbuilt & third party
Enhance your customer knowledge by integrating CRM with customized fields and customized filters. All chat and call information can be instantly updated to the CRM system so agents have a full view of the customer for any service interaction. CloudShope also provides third party integration support, and can bring your own CRM.
WhatsApp bot for 24/7 support
Create an intelligent WhatsApp Bot that will assist customers with their queries without ceasing. Implement automated answers for frequently asked questions, order status, etc., so that customers always get the help they are waiting for on time.
WhatsApp automation
Schedule and automate promotional messages. Respond to customer inquiries instantly, even outside business hours. Send targeted messages based on user behavior or preferences.
Chat & WhatsApp agent
Connect WhatsApp with CloudShope to collect subscribers, create chatbots, and send messages
Apply nowTwo places it works, one balance
The same agent, wherever the conversation happens. Both draw on the same credits, so there is nothing to divide up — here is each one on its own.
01
Agent on calls
Picks up, listens, and deals with it. No menu tree wearing a costume — the caller says what they want in their own words and gets an answer.
First-line support
Resolve the common questions without anyone waiting in a queue.
After-hours cover
Answer at 2am with the same answer you would give at 2pm.
Lead qualification
Qualify an inbound caller before a salesperson is spent on them.
Appointments
Book, confirm and reschedule without a human in the loop.
What you get
- Live call summaryThe conversation is summarised while it is still happening — so whoever picks it up next is already caught up.
- Human handoverEscalates with the full context attached, not a cold transfer to somebody starting over.
- Full transcriptsEvery call written to the customer record, searchable afterwards.
- Multi-languageHandles the languages your customers actually call in.
02
Agent on chat
The same agent, on WhatsApp and the web chat widget. It replies in seconds, at any hour, and knows what the customer bought.
Order and delivery questions
“Where is my order”, answered from the record rather than a script.
WhatsApp support
Replies on the channel your customers already have open.
Website visitors
Catches the question a visitor would otherwise leave with.
Out-of-hours triage
Sorts what can wait from what cannot.
What you get
- Conversation summaryEvery thread condensed to what matters before an agent opens it.
- Handover in placeA human takes over in the same thread; the customer notices nothing break.
- Configurable scopeYou decide what it may answer and what it must pass on.
- Written to the CRMThe whole exchange lands on the contact, like any other conversation.
What they share
One balance
Calls and chats both spend AI Bot credits. Nothing to allocate between them.
One record
Voice and chat land on the same customer, in one timeline.
One escalation path
Whatever the channel, a human takes over with the context intact.
One place to tune it
Change what the agent may do once, and both follow.
AI Agents features
Everything included on every paid plan unless noted.
Summaries as it happens
Not a transcript to read later — the point is being caught up before you speak.
Escalation you control
Set what it must hand over, and it hands over.
Nothing invented
It answers from your customer record, not from a guess.
Analytics
Resolution rate and the reasons it escalated.
API and webhooks
Trigger and observe from your own systems.
No monthly minimum
Pay for the conversations it handles. Credits never expire.
AI Agents pricing
You pay for what you use, from a wallet you top up when you choose. No monthly minimum, no plan to outgrow, and nothing expires. All prices exclude GST.
Build your own
Build your AI Agents balance
Top up whatever you need and use it until it runs out. One credit covers one conversation, there is no monthly minimum, and nothing expires.
- Per conversationRate on request
- One credit buys1 conversation
- Smallest top-up—
- Pick how much on the next screen. GST is added and shown before you pay.
How payment works
- 1. Pick a plan and confirm your details. GST is calculated from your registered state.
- 2. Pay securely through Razorpay — UPI, cards, net banking or wallets. CloudShope never sees your card details.
- 3. Your account is activated automatically once payment is confirmed, and your GST invoice is issued.
Most innovative companies use CloudShope
What they say about our services
“CloudShope has helped us in setting our telephony system from scratch. Perfect service by highly professional sales and support staff. Simply uncomparable and unbeatable in both prices and quality of service.”
Mudit Sahani
Former Associate Director — ITC Ltd
“I was surprised by the flawless service that I was provided. CloudShope Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities.”
Trimurti Homes
Marketing Director — Tata Health
“Very first business principle is 'never miss an opportunity'. CloudShope is an absolutely perfect solution to follow that principle — at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me.”
Jatin Gupta
Proprietor — Marico
“CloudShope toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well.”
Ratash Kartikh
Founder — GLIDEC Elevator & Escalators Pvt. Ltd.
“The quality of CloudShope's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them.”
Ravindra Fegade
Digital Marketing Manager — Bharat Petroleum
“CloudShope Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities. It's 24*7 customer support makes it the best service provider in their industry.”
Kishore Dutta
Marketing Director — The George Institute for Global Health
The CloudShope advantages
Why CloudShope is considered as the most reliable cloud communications company in India and Southeast Asia.
Highly secure
ISO 27001:2013 certified information security management system.
Superior quality
Best success rates, voice quality and reduced latency.
Superior reliability
Best in class uptimes of 99.94% including operator uptimes.
Patented solutions
Gain competitive advantage from patented products.
Scale at ease
Grow at will, expand without worrying about infrastructure.
Best support
18×7 customer support via phone, email and Twitter.
FAQ
Yes. Both spend AI Bot credits from one balance, so you top up once and use it wherever the conversation happens. Other services keep their own separate wallets — SMS credits pay for SMS and nothing else.
While the agent is talking to a customer, the conversation is condensed into a short summary that updates live. If the call escalates, whoever takes it over reads that instead of asking the customer to start again. It is written to the customer record either way.
It hands to a human, with the summary and the full context attached. You configure what it must escalate rather than discovering the boundary in production.
Every service has its own independent 7-day trial with trial credits included. Starting a trial on one service does not use up your trial on another. No card is required.
A one-time charge covering number provisioning, DLT and account setup on the service you buy. It is billed once per service, on your first purchase of it, and appears as a separate line on your GST invoice.
Payments are processed by Razorpay — UPI, cards, net banking and wallets. CloudShope never sees or stores your card details. A GST invoice is issued automatically once payment is confirmed.
No. Prices are exclusive of GST, which is added at checkout at the applicable rate and split as CGST + SGST or IGST based on your registered state.
CloudShope is very secure. We have taken many steps to ensure that your conversations are kept private.
CloudShope provides you a new number to receive calls. If you still want to use your existing number then you need to set up call forwarding from your number to your CloudShope number.
CloudShope makes sense for any business, but particularly those businesses that don't want the added headaches and management associated with on-premise hardware and software. Even companies with on-site IT staff have begun to see the benefits of on-demand or hosted applications such as CloudShope. Also, because CloudShope is provided as Software-as-a-Service (SaaS) it has no capital expenditure, which makes it much more appealing to most businesses that don't want to spend on equipment that likely will be obsolete in just a few years. Smaller businesses love the big company image CloudShope provides through the automated Virtual Receptionist, and the features they would never be able to afford with traditional PBX systems.
Yes, you may have your greetings professionally done and then loaded into your profile.
No upfront capital expenditure; lower overall total cost of ownership (TCO); easy upgrades; better service delivery; easier to customise; better scalability; users more productive; easier to manage and administrate; and instant access to innovative new business solutions and applications.
The answer is yes if you are ready to upgrade to a full-featured CloudShope system at this point.
Outstanding — literally crystal clear. Our service uses the most advanced systems and equipment in the industry, assuring the best voice quality available anywhere at any price.
Software-as-a-Service (SaaS) is part of a growing trend in business that eliminates many of the drawbacks to the installation, maintenance, and upgrades demanded by premise-based systems or software. SaaS has been perfected over the last few years to the point that it is a trusted, reliable, cost-effective alternative. CloudShope is a fully hosted service and manages all of the software and systems it takes to provide your business with rock-solid, dependable communications. No software to install, no upgrades to keep up with, no additional costs.
Very little time — less than 10 to 15 minutes.
Absolutely. CloudShope is the perfect solution for multiple offices and locations.
This is a messaging platform designed to facilitate real-time communication between businesses and their customers, as well as internal team collaboration.
It is suitable for businesses, team collaboration, and organizations of all sizes that need seamless and instant communication with customers or among employees with proper tracking and monitoring.
Yes, it supports multi-chat handling, allowing agents or users to manage multiple conversations at once.
Yes, it comes with an AI-powered chatbot that can automate responses, handle FAQs, and assist customers 24/7.
Absolutely. You can share images, videos, documents, and other files seamlessly.
Yes, the chat product is available as a mobile app for both Android and iOS, ensuring communication on the go.
Yes, in addition to text-based chat, we have an integrated telephony system that supports voice calls for comprehensive communication.
Try AI Agents free for 7 days
Every service has its own independent trial. No credit card required.