Improve efficiency
Automating your calls via an IVR system not only helps in streamlining your processes but also provides your staff the freedom to focus on other more important activities.
IVR & Missed Call
Answer every call, and never lose the one you missed
Route inbound callers through a menu to the team that can help, and turn a missed call into a lead the moment it rings — both on the customer's record.
7-day free trial · No credit card required
At a glance
Hosted IVR with a no-code flow builder, multi-level keypad menus, text-to-speech and recorded prompts, working-hours and holiday routing, transfer to an agent or team, missed-call number capture, call recording, and a full log of who called and what happened.
- No-code flow builder
- Multi-level menus
- Keypad input
Two services on one number, kept separate
This page covers two products that are bought together and run on the same account: an IVR, which answers a call and routes it through a menu, and Missed Call, which turns a ring on your number into a lead without the call ever being answered. Every section below is marked with the one it belongs to.
They share your numbers, your contact records and one wallet. What they do with a call is not the same, and neither is what you are charged for — see “What each service is charged for” under the plans.
IVR
What is an Interactive Voice Response?
An IVR is a technology design that takes user input via mobile keypad and generates an interactive pre-recorded response to it. It gives the user the comfort of 1-1 interaction with no wait time. It makes your customer care number available 24X7 where computer is always ready to greet your customers and transfer the call to you in your working hours.
IVR
How do businesses use IVR?
IVRs help businesses by creating a comfortable interactive environment for the users.
Automated checking for order status
Tracking orders is easier than ever with the new IVR technology. Customers can track their orders in two easy steps — by calling the provided contact number and punching in their user ID.
Better customer experience
Our IVR system comes with a smart feature that helps in better matching of customers with related domain experts. This helps in providing a customized user experience for each of our customers.
Easy updates
The easy update method is frequently used by a large number of online platforms for the payment of services availed online such as booking movie tickets, ordering home delivery, etc.
Cash on delivery verification
Providing cash on delivery without order verification can lead to huge expenses for the company. Most sites have switched to a simple IVR system for order verification.
For local language interaction
Language inclusivity is one of the most selling features of an IVR system. Customers from different regions can get the same support without worrying about language barriers.
Be available after hours
In case your company does not have a 24*7 customer support, you can set up an IVR system to respond to calls received during hours of unavailability.
Gather feedback
IVR systems are excellent tools for gathering feedback. It's quick and interactive and improves the customer experience while also saving the regular staff from repetitive tasks.
Personalisation
The IVR systems can be tailored to every customer, making them feel more relevant. The welcome greeting can be changed to a shorter message for later calls.
IVR system for customer surveys
Today's competitive market conditions call for businesses to first understand what their customers want in order for them to thrive.
IVR
Types of IVR
Single-level IVR
This IVR is perfect for cases that can generate a response on the basis of one single input. It is the simplest type of IVR which only adds one layer to your call flow.
Multi-level IVR
A nested IVR that streamlines the customer interaction by fragmenting a long list of input messages into smaller lists that can be managed better.
IVR
How it works
A hassle-free process that guarantees immediate consumer attention in a few simple steps.
1
Customer dials a business phone number
The customer dials a business phone number either on your ad, website, or application.
2
They hear a greeting followed by prompts
The customer is asked for their DTMF input. Then they hear custom greetings.
3
The request gets processed
For example, the customer gets connected to a support expert or gets the details of their account balance.
IVR
Why is an IVR number essential for your business?
Smart call routing
IVR systems can be used to smartly route your calls in a time-based and team-based manner.
Sound professional
Every customer gets a prime user experience with a clear and concise welcome greeting.
Route calls with ease
Just dial press in a few keys to get directed to your desired channel.
Support remote working
Work in any region without worry with CloudShope's IVR Number.
Scale with ease
The CloudShope IVR comes with a choice of adding / removing agents at the click of a button. You can also use it to scale your calls without any worries!
Reports and analytics
Real-time agent-wise reporting and call analytics.
IVR service for banking
The financial sector is changing at a faster pace, with customer expectations changing dramatically.
IVR
Savings calculator for Interactive Voice Response
Consider a human receptionist answers 3000 calls a month, and is being paid a salary of Rs.20,000. Here is a representation of your savings potential if an IVR replaces a human.
3,000
050,000
- Monthly cost for IVR (fully automated IVR at ₹0.6p/min)
- ₹1,800.00
- Monthly human receptionist cost
- ₹20,000.00
- Your savings per month
- ₹18,200.00
- Disclaimer: Extra charges applicable for toll free numbers.
- Disclaimer: Call rates vary based on volumes.
IVR
Integrate our IVR system with both inbound and outbound calls
Inbound calls
Inbound IVR systems are largely in demand for customer support, order tracking, and related domains. They can be used to reroute the call to the right department, to send information via SMS, and more.
Outbound calls
IVRs can also be used for outbound calls, meaning that an automated message is played when the person on the other end responds. These messages can be used to accept input responses from the user. They are largely used for feedback systems and surveys.
Missed Call
Professional missed call service
Missed Call service is a completely automated web based application that enables you to get the real time notifications of all calls on your dedicated Mobile / LandLine / Toll Free Number.
Connect to your customers by just one missed call. You can select a missed call number of your choice from our list and your customer will give a missed call to this number to contact you. All the missed calls to this number will be captured and can be monitored in the online dashboard.
Missed Call
How a missed call becomes a lead
Guide your customers to resolve their queries faster. Make your customers happy with CloudShope.
1
Customer sees your ads / promotions
Customer proceeds to call your virtual number that he/she saw from an advertisement.
2
Call lands and disconnects
Call gets disconnected the moment it lands on your virtual number, which is connected to a missed-call call flow in your account.
3
Leads are generated to spreadsheets
The contact information of your callers can be exported to a Google spreadsheet.
4
Automated call back or SMS
In order to notify a customer, an automated call back or SMS can be triggered once a missed call lands on your virtual number.
Missed Call
Missed call service advantages
Cost effective
Auto reply SMS are the pre automated SMS that your customers will receive whenever they will give a missed call to your number. All this in low cost!
Never miss a single lead (lead generation)
You can also play an automated IVR as a reply whenever a customer gives you a missed call. It acts as a virtual receptionist by providing them the required information.
Helps in voting
There is no limit to the number of missed calls your number receives, so it can be used for voting activities, customer feedback, etc.
Campaigning
You can send a pre recorded voice clip to the customers as a reply to the missed call the customer has given to your number. Make callers aware of your brand with Missed call Service.
In surveys
Easily set up and manage filters on callers like prioritizing the calls or limit the number of calls from the particular customer.
Missed Call
How you can use missed call service
We serve these services for betterment of your business.
Easy updates
Missed call to a virtual phone number is usually followed by an SMS alert with the information requested. One industry that has done this perfectly is banking.
Customer verification
Missed call alert is a better alternative to OTPs for customer verification. Ask them to verify their phone number by giving a missed call to a number.
Opt-in / out of lists
You can ask customers to opt in or opt out of your promotional campaign list using missed calls.
Registration / lead generation
This works brilliantly especially in the case of people who do not have access to the internet or any other forms of communication.
Engagement / votes
Media and TV shows have made the best use of missed call marketing campaigns to build non-intrusive engagement with customers.
Support for NGOs
Missed call is an easy way for NGOs to garner support for their cause. CloudShope provides you with the amazing service.
COD confirmation
This works brilliantly especially in the case of people who do not have access to the internet or any other forms of communication.
Drive downloads
Media and TV shows have made the best use of missed call marketing campaigns to build non-intrusive engagement with customers.
Collect feedback
Missed call is an easy way to collect feedback from your customers. Keep evolving according to their needs and make them happy.
IVR
Automate your business communication with a multi-level IVR number system
Try CloudShope's smart IVR free for 7 days. No credit card required.
Start free trialWhat teams use IVR & Missed Call for
Inbound support
Route callers by issue type before an agent picks up.
Lead qualification
Ask a question or two on the call, and route by the answer.
Order status
Let callers self-serve without waiting for a human.
Appointments and reminders
Confirm a booking or chase a payment without an agent dialling.
Surveys and feedback
Collect keypress answers and read them by campaign.
After-hours
Different flows inside and outside working hours.
Missed-call lead capture
A give-a-missed-call number that logs every enquiry.
Verify by missed call
Confirm a number without sending an OTP.
IVR & Missed Call features
Everything included on every paid plan unless noted.
No-code flow builder
Build and change the call flow yourself — no ticket, no developer.
Multi-level menus
Nest menus as deep as the call flow needs.
Keypad input
Collect a digit, an account number or a choice, and act on it.
Text-to-speech prompts
Type the prompt instead of booking a recording — or upload the audio you have.
Working-hours and holiday routing
Different destinations by time, day and date.
Transfer to a person
Hand the call to an agent, a team or a group, mid-flow.
Retry and fallback
A wrong key or no key at all has a defined next step, not a dead end.
Runs without an agent
A flow can answer, inform and close the call with nobody on your side.
Call recording
Stored against the customer record, not a separate silo.
Live call analytics
Answered, missed and abandoned, by flow step.
Toll-free and virtual numbers
Provisioned as part of activation.
Click-to-call
Start a call from a record instead of reading a number out.
Trigger from your systems
Fire a call over the API and hear the outcome back on a webhook.
CRM write-back
Every call lands on the contact it belongs to.
Missed-call capture
A ring on your number is logged as a lead, with the number that called.
Auto call-back
Ring the caller back automatically after a missed call.
IVR & Missed Call pricing
A one-time activation charge covers number provisioning, DLT and account setup. After that you pay monthly for the plan. All prices exclude GST.
Starter
For a single team getting off voicemail.
₹1,499/month
+ ₹999 one-time activation · excl. GST
- 1 virtual number
- Up to 2 menu levels
- 10,000 IVR credits
- Email support
Most popular
Business
For teams routing across departments.
₹3,999/month
+ ₹1,999 one-time activation · excl. GST
- 3 virtual numbers
- Unlimited menu levels
- 40,000 IVR credits
- Auto dialer — 5 agent seats
- Call recording + analytics
- Priority support
Enterprise
Negotiated pricing for high volumes.
Custom
- Toll-free numbers
- Custom credit allocation
- Dedicated account manager
- SLA and onboarding support
Prices shown are indicative and pending final confirmation. Contact sales for a firm quote — your final price is confirmed before any payment is taken.
How payment works
- 1. Pick a plan and confirm your details. GST is calculated from your registered state.
- 2. Pay securely through Razorpay — UPI, cards, net banking or wallets. CloudShope never sees your card details.
- 3. Your account is activated automatically once payment is confirmed, and your GST invoice is issued.
What each service is charged for
The plans above cover both services on one account. What you are billed for differs, so here is each one on its own.
IVR
Billed by the plan you choose above — a Toll-Free or DID number, plus agents if you need them. A one-time activation charge covers number provisioning, DLT and account setup, billed once on your first purchase of this service. All prices exclude GST, which is added at checkout.
Missed Call
No setup fee for missed call alert services — you pay only for the plan you select. There is no monthly rental on a toll-free missed call number; each plan carries its own validity, which you can extend at any time before it expires. If you run out of missed call credits mid-campaign, more can be bought as an add-on.
IVR
What are you able to use IVR automation for?
Large scale employment drive
Large-scale hiring can be streamlined super easily with the help of IVR systems. These can be used to perform the initial screening of candidates, thus saving the efforts of the recruiting team to only focus on prime applications.
Customer feedback
IVR is one of the most efficient techniques for collecting feedback. It gives the consumers the agency of language choices, while also saving the staff from repetitive tasks. You can make your business better by knowing what your customers want.
Surveys for market research
IVRs can be used to conduct efficient surveys with minimum efforts. You can survey a larger demographic in a short span of time with minimal human labor. A larger data set can then be used to establish better trends in purchase behavior throughout your demography.
Most innovative companies use CloudShope
What they say about our services
“CloudShope has helped us in setting our telephony system from scratch. Perfect service by highly professional sales and support staff. Simply uncomparable and unbeatable in both prices and quality of service.”
Mudit Sahani
Former Associate Director — ITC Ltd
“I was surprised by the flawless service that I was provided. CloudShope Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities.”
Trimurti Homes
Marketing Director — Tata Health
“Very first business principle is 'never miss an opportunity'. CloudShope is an absolutely perfect solution to follow that principle — at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me.”
Jatin Gupta
Proprietor — Marico
“CloudShope toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well.”
Ratash Kartikh
Founder — GLIDEC Elevator & Escalators Pvt. Ltd.
“The quality of CloudShope's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them.”
Ravindra Fegade
Digital Marketing Manager — Bharat Petroleum
“CloudShope Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities. It's 24*7 customer support makes it the best service provider in their industry.”
Kishore Dutta
Marketing Director — The George Institute for Global Health
The CloudShope advantages
Why CloudShope is considered as the most reliable cloud communications company in India and Southeast Asia.
Highly secure
ISO 27001:2013 certified information security management system.
Superior quality
Best success rates, voice quality and reduced latency.
Superior reliability
Best in class uptimes of 99.94% including operator uptimes.
Patented solutions
Gain competitive advantage from patented products.
Scale at ease
Grow at will, expand without worrying about infrastructure.
Best support
18×7 customer support via phone, email and Twitter.
FAQ
No. The flow is built visually — menus, prompts, working hours and where each key sends the caller — and you change it yourself when the business changes. Nothing about a menu edit needs a release or a support ticket.
Yes, and it is usually the point. Any step in the flow can transfer to an agent, a team or a group. A flow can also run start to finish with nobody on your side when the answer is something it already knows — an order status, an opening time.
Whatever you configure. Every step has a retry and a fallback, so an unanswered prompt repeats or moves on rather than dropping the call. Silence is a path you choose, not a dead end you discover.
Only if you want to. Type the wording and text-to-speech speaks it, which is the easier option when the message changes between campaigns. Recorded audio works too, and the two can be mixed in one flow.
That depends on where you are calling, the type of call and how long it runs, because it is what the telephony provider charges us. The plan and credit rates on this page are ours; the per-call cost is quoted for the destinations you actually dial. Ask us before you commit to a high-volume flow rather than after.
Not automatically. Which destinations are reachable depends on the telephony provider configured for your account, and some countries carry telecom registration requirements of their own. Tell us where you need to call and we will confirm before activation.
Recording is configurable, and how long recordings are kept is a setting rather than a fixed policy — because what you are required to do differs by industry and by the law that applies to you. Decide the retention with your compliance people and we will set it that way.
Every service has its own independent 7-day trial with trial credits included. Starting a trial on one service does not use up your trial on another. No card is required.
A one-time charge covering number provisioning, DLT and account setup on the service you buy. It is billed once per service, on your first purchase of it, and appears as a separate line on your GST invoice.
Payments are processed by Razorpay — UPI, cards, net banking and wallets. CloudShope never sees or stores your card details. A GST invoice is issued automatically once payment is confirmed.
No. Prices are exclusive of GST, which is added at checkout at the applicable rate and split as CGST + SGST or IGST based on your registered state.
No, we do not charge any setup fee for missed call alert services. We charge only for the plan you select.
The cost of the plan depends upon the type of plan you select. Details of our plans and offers are available on this page under Pricing.
No, there are no monthly rental charges for your Toll Free number. However, there is a validity attached to each plan.
The validity of your Toll-Free-Number depends upon the plan you purchase. You can always increase the validity of your plan at any point of time before expiry.
It depends upon the type of plan you select. However, you can always purchase additional missed call credits as add-on, in case you run out of credits in the middle of any campaign.
Depending upon your requirements, you can select and purchase any amount of Toll Free missed call Numbers. We also recommend exploring our reseller plans for bulk purchases.
Your unique dedicated Toll Free missed call number is called channel or channelid in technical terms.
We provide an online web interface to monitor and record the response of your online campaign in real time along with GEO-Location of the caller(s). You can also configure your account settings to get a carbon copy of your missed call number information to your email ID or mobile phone.
Yes, there is a facility provided in the Activity Settings to send reply SMS after any missed call received on your toll free number.
Yes, we have our own SPAM filter algorithm in place. Apart from this, individual campaigns can also be configured for custom SPAM rules from the Settings menu.
Yes, we have an option for very extensive black-list configuration settings. An individual number can be configured in black-list settings.
Your existing plan can be renewed from your user dashboard. You will find an option to renew the plan there. The charges and validity will be the same as the running plan. You can also coordinate directly with the sales team.
We understand the term 'liberty' and hence, do not bind our clients to use our services for any said period of time. You can stop using our services whenever you wish to do so. To stop availing our services, you need to drop an email at support@cloudshope.in informing us about your unwillingness to continue your account.
Try IVR & Missed Call free for 7 days
Every service has its own independent trial. No credit card required.