Analyze
Read what your customers keep telling you
Every call and chat, turned into something you can count — what people asked about, how it went, and which conversations somebody should look at.
7-day free trial · No credit card required
At a glance
Transcription and analysis across calls and chats: what the conversation was about, how it ended, the sentiment on both sides, and the topics rising week on week — searchable by word, not just by date.
- Transcription
- Topic detection
- Sentiment
What conversation analytics answers
Why customers call
The topics behind your volume, ranked — not guessed at from a sample.
Quality without listening to everything
Score every conversation, and surface the handful worth a manager's time.
Coaching that points at something
Take a new agent to the exact moment in a call, rather than to a general impression.
Catching a problem early
A topic climbing three days running is a product issue before it is a support queue.
Compliance checks
Confirm the required disclosure was actually said, on the calls that needed it.
Finding the buying signal
Conversations where intent was expressed, flagged for the team that should follow up.
What it does to a conversation
Everything included on every paid plan unless noted.
Transcription
Calls written out and searchable, alongside chat threads that already are.
Topic detection
What the conversation was about, grouped and ranked rather than free-text.
Sentiment
How it went, for the customer and the agent, across the conversation and at its close.
Intent
Buying, cancelling, complaining or asking — labelled, so a list can be built from it.
Keyword and phrase search
Find every conversation where a word was said, across voice and chat at once.
Trends over time
A topic's share this week against last, so a change is visible before it is a pattern.
Alerts
Tell it what matters, and be told when a conversation matches.
Written back to the record
Every result lands on the contact in the CRM, not in a separate reporting silo.
Conversation Analytics pricing
Pricing on request
Conversation Analytics is quoted against what you actually plan to run — the channels you trigger, the volumes behind them and the systems it has to connect to. Tell us that and you get a firm number, with GST shown before anything is charged.
FAQ
Every service has its own independent 7-day trial with trial credits included. Starting a trial on one service does not use up your trial on another. No card is required.
A one-time charge covering number provisioning, DLT and account setup on the service you buy. It is billed once per service, on your first purchase of it, and appears as a separate line on your GST invoice.
Payments are processed by Razorpay — UPI, cards, net banking and wallets. CloudShope never sees or stores your card details. A GST invoice is issued automatically once payment is confirmed.
No. Prices are exclusive of GST, which is added at checkout at the applicable rate and split as CGST + SGST or IGST based on your registered state.
Transcription and analysis cover English and the major Indian languages. Tell us which ones your customers actually use and we will confirm coverage for those before you commit.
Yes. Calls are transcribed first; WhatsApp, SMS and web chat are already text. Topics, sentiment and intent are applied the same way across all of them.
Every conversation you choose to include, not a sample. That is the point — sampling is what quality teams did when listening was the only option.
Against the customer record it belongs to, inside your account, with access controlled by the same roles and permissions as the rest of the platform.
Try Conversation Analytics free for 7 days
Every service has its own independent trial. No credit card required.