CloudShope
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All use cases

Customer Service and Support

Collate all customer calls from scattered sources on a unified platform and accordingly track, record and analyze each call in real-time to ensure a seamless customer engagement. Serve your customers better by enabling the teams to offer assistance at the customer's preferred channel of communication.

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What it runs on

Every product here is billed from one wallet, on one account.

Benefits for Customer Service and Support

Deliver a satisfied and elated customer experience, giving them a reason to choose your brand always.

24x7 Support

Lend your business a professional image with our 24x7 support system that enables you to assist your customers even after business hours.

Personalized Customer Experience

Provide each customer with an explicit experience via our voice and AI-enabled solutions by understanding their actual needs to solve quick queries.

360 View Customer Management

CloudShope helps you maintain a unified view of your customers' journey across various touchpoints to offer personalized experiences.

Secure And Reliable

To ensure the confidentiality of your sales and leads data, our databases are highly secured and protected.

Seamless Integration

End-to-end cloud customer experience management ensuring secured and reliable service to deliver enhanced customer experience.

Mobile App Access

Exercise greater control and visibility over business calls and optimize customer support solutions by integrating your contact centre on your smartphone with ease of access.

Optimize Agent Performance

Cloud contact centre solution enabled with multi-lingual support via automated self-help IVR menus to help the customers navigate through the desired queries.

AI-driven Auto-Keywords Analysis

Identify the positive and negative customer sentiments via keyword spotting and people intelligence to reduce unhappy customers into happy ones.

The CloudShope advantages

Why CloudShope is considered one of the most reliable cloud communications companies in India and Southeast Asia.

Highly Secure

ISO 27001:2013 certified information security management system.

Superior Quality

Best success rates, voice quality and reduced latency.

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes.

Patented Solutions

Gain competitive advantage from patented products.

Scale at Ease

Grow at will, expand without worrying about infrastructure.

Best Support

18×7 customer support via phone, email and Twitter.

Other use cases

Sales & Lead GenerationAutomate the sales and lead generation process on a unified communication platform to identify and nurture potential prospects.
Track Marketing ROILink every online and offline campaign to a virtual business number, then monitor and track what each one actually returned.
Remote Work SolutionSet your team up to take business calls from anywhere, with the same routing, recording and reporting they had in the office.
Logistics & DeliveryKeep customers updated on every order, and let delivery teams reach them without either side exposing a phone number.
Automated Calls, Surveys & FeedbackRun surveys and collect feedback over automated calls, and keep every answer in one place.
Security & ComplianceRun an agile, encrypted communication workflow on a compliant platform, without adding infrastructure.

Ready to put customer service & support on CloudShope?

Start a free trial on any service, or tell us what you are trying to fix and we will tell you what we would do about it.

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