Analyze
The numbers behind every conversation
Calls, messages, agents, campaigns and credits — counted the same way every time, on one screen you can hand to somebody who was not in the room.
7-day free trial · No credit card required
At a glance
Ready-made reports across voice, WhatsApp, SMS and email: volume and outcomes by day, agent and campaign, answered against missed, handle time, and what each channel spent — filterable, and exportable to CSV.
- Every channel counted alike
- Filter and drill down
- Answered against missed
What teams use reports for
Daily standup
Yesterday's volume, answer rate and misses, ready before the meeting starts.
Agent performance
Calls handled, average handle time and dispositions, per agent rather than per team.
Campaign review
What a broadcast actually returned — delivered, read, replied, and what it cost.
Missed-call recovery
Every unanswered call listed with its number, so the follow-up list writes itself.
Spend control
Credits consumed by channel and by team, so a bill is never the first anyone hears of it.
Board reporting
A monthly export in a shape somebody outside the team can read.
What is in the reports
Everything included on every paid plan unless noted.
Every channel counted alike
Voice, WhatsApp, SMS and email in one place, on one definition of a conversation.
Filter and drill down
By date, agent, department, campaign, disposition or number — then open the record behind any row.
Answered against missed
Answer rate, abandon rate and time-to-answer, by hour and by day of week.
Handle time and outcome
How long a conversation took and what it was resolved as, side by side.
Credit spend
What each channel consumed, reconciled against the wallet it came from.
CSV export
Any report, any filter, out as a file — nothing is trapped in a chart.
Scheduled delivery
The reports somebody reads every Monday, emailed on Monday.
Recording and transcript links
A row is one click from the call it counted.
Reports pricing
Pricing on request
Reports is quoted against what you actually plan to run — the channels you trigger, the volumes behind them and the systems it has to connect to. Tell us that and you get a firm number, with GST shown before anything is charged.
FAQ
Every service has its own independent 7-day trial with trial credits included. Starting a trial on one service does not use up your trial on another. No card is required.
A one-time charge covering number provisioning, DLT and account setup on the service you buy. It is billed once per service, on your first purchase of it, and appears as a separate line on your GST invoice.
Payments are processed by Razorpay — UPI, cards, net banking and wallets. CloudShope never sees or stores your card details. A GST invoice is issued automatically once payment is confirmed.
No. Prices are exclusive of GST, which is added at checkout at the applicable rate and split as CGST + SGST or IGST based on your registered state.
No. Reporting is part of the platform and is included with the services you already use. You are billed for the calls and messages themselves, not for looking at them.
Reports cover the full history held on your account. Retention depends on the plan and on the channel — talk to us if you need a specific period guaranteed in writing.
Yes. Any report, with the filters you applied, exports to CSV. Scheduled reports can be emailed to a list on a daily, weekly or monthly cycle.
Yes. Every report filters by agent, department, campaign, channel and date range, and what a user can see follows the permissions on their role.
Try Reports free for 7 days
Every service has its own independent trial. No credit card required.