CloudShope
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Use cases

Assisting businesses to create a better customer experience

CloudShope provides tailored solutions for every kind of business need, which helps in boosting sales growth with our automation technology.

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Solutions designed to solve every business need

CloudShope provides tailored solutions for every kind of business need which helps in boosting sales growth with our automation technology.

01

Sales & Lead Generation

Automate the sales and lead generation process on a unified communication platform to identify and nurture potential prospects.

  • Dialer, CTC & Outbound
  • IVR & Missed Call
  • CRM
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02

Track Marketing ROI

Link every online and offline campaign to a virtual business number, then monitor and track what each one actually returned.

  • Voice Calls & DID
  • IVR & Missed Call
  • Reports
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03

Customer Service & Support

Collate customer calls from scattered sources onto one platform, and track, record and analyze each one in real time.

  • IVR & Missed Call
  • WhatsApp Business
  • Web Chat
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04

Remote Work Solution

Set your team up to take business calls from anywhere, with the same routing, recording and reporting they had in the office.

  • Dialer, CTC & Outbound
  • IVR & Missed Call
  • Reports
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05

Logistics & Delivery

Keep customers updated on every order, and let delivery teams reach them without either side exposing a phone number.

  • Voice Calls & DID
  • Automation
  • WhatsApp Business
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06

Automated Calls, Surveys & Feedback

Run surveys and collect feedback over automated calls, and keep every answer in one place.

  • Voice Calls & DID
  • Automation
  • Email & Bulk SMS
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07

Security & Compliance

Run an agile, encrypted communication workflow on a compliant platform, without adding infrastructure.

  • Conversation Analytics
  • Reports
  • Automation
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Cloud solutions for every business need

CloudShope provides customized solutions for every business need.

Inbound & Outbound Contact Center

Customize IVR flow, integrate with leading CRMs and simplified APIs to cater to client needs better and manage teams efficiently on cloud.

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Virtual Numbers

Local and international numbers with universal CRM integration and smart call routing. Handle multiple calls and monitor in real-time and extract deep insights.

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Lead Management

Efficient lead management of potential prospects with all call records and insights analytics reports with a streamlined tracking of telecallers.

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Call Number Masking

Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers. Ensure trust & data security of your client and customer interactions.

Automated Outbound Call

Enable voice interaction recording with the caller without human intervention and allow businesses to place concurrent automated outbound call blasts to their target customers.

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Speech Analytics

Transcribe all customer calls and extract valuable insights in real-time from multiple languages to understand every customer sentiment.

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The CloudShope advantages

Why CloudShope is considered one of the most reliable cloud communications companies in India and Southeast Asia.

Highly Secure

ISO 27001:2013 certified information security management system.

Superior Quality

Best success rates, voice quality and reduced latency.

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes.

Patented Solutions

Gain competitive advantage from patented products.

Scale at Ease

Grow at will, expand without worrying about infrastructure.

Best Support

18×7 customer support via phone, email and Twitter.

Enhance customer experience & boost productivity

Give your business customized solutions and your customers efficient services. Start a free trial on any service, or tell us what you are trying to fix and we will tell you what we would do about it.

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